Airtel Recruitment 2024

Airtel, India's leading telecommunications provider, is on a constant quest to revolutionize how people connect. We're a dynamic team driven by a passion for innovation and a commitment to providing exceptional experiences for our customers.

Why Join Us as a Product Marketing Manager?

In this exciting remote role, you'll play a pivotal role in shaping the narrative for our ever-evolving product portfolio. You'll be the bridge between product development and the market, translating complex features into compelling messages that resonate with our target audience.

This position offers you the opportunity to:

• Own the go-to-market strategy for assigned products, spearheading successful launches and driving adoption.
• Craft compelling product messaging across various channels, ensuring clear communication and brand alignment.
• Collaborate with cross-functional teams including product, sales, and design, fostering a collaborative and innovative environment.
• Analyze market trends and customer insights to inform product positioning and marketing strategies.
• Become an expert on our products, with a deep understanding of their features, benefits, and competitive landscape.

About Airtel

Airtel is at the forefront of India's digital revolution. We offer a comprehensive suite of telecommunication services – mobile, broadband, and internet television – to millions of satisfied customers. With a relentless focus on innovation and customer centricity, we're constantly pushing boundaries and redefining the future of connectivity.

Airtel Jobs Near Me

This remote position allows you to work from the comfort of your home, offering a flexible schedule and a healthy work-life balance. We're searching for talented individuals across India who are passionate about customer service and eager to contribute to Airtel's continued success.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
• Accurately diagnose and troubleshoot technical problems related to mobile services, broadband, and other Airtel products
• Provide clear and concise explanations to customers, ensuring they understand the resolution
• Research and escalate complex issues to the appropriate team when necessary
• Maintain accurate records of customer interactions and update account information
• Adhere to company policies and procedures while prioritizing customer satisfaction
• Identify and report trends in customer inquiries to improve service delivery

Required Skills and Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Proficient in computer skills, including Microsoft Office Suite
• Experience with customer service software a plus
• A genuine passion for providing exceptional customer service

Experience

• We welcome applications from both freshers and experienced individuals.
• For freshers, a strong academic background, excellent communication skills, and a willingness to learn are highly valued.
• For experienced individuals, a minimum of 1 year of experience in customer service or a related field is preferred.

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Why Join Airtel?

At Airtel, you'll be joining a company that fosters a culture of innovation, collaboration, and excellence. We offer a competitive compensation package, along with the opportunity to work on cutting-edge products and services that are shaping the future of connectivity. Here are some additional benefits you can enjoy:

• Remote work environment: We offer the flexibility of working remotely, allowing you to achieve a healthy work-life balance.
• Learning and development opportunities: We invest in our employees' growth by providing comprehensive training programs and opportunities to learn from industry experts.
• Competitive compensation and benefits package: We offer a competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
• Vibrant and collaborative work environment: We have a talented and passionate team that is always willing to support each other.

Application Process

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your interest in the role and how your skills and experience align with our requirements

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